Diary for February 2012

28th Customer Service Excellence [Business Scene]

This course is designed for those working in a customer facing role and who need to develop or improve their customer service skills. What are the course objectives? Understand the importance of delivering excellent customer service in today’s market Define excellent customer service and explain why we sometimes fail to get it right?  Be able to differentiate yourself and your organisation by delivering excellent customer service Use te...

27th Building the Team [Business Scene]

This course is designed for front line management, who need to understand how best to develop and maintain turst at work and how to build an effective team. What are the course objectives Identify the difference between a group and a team Explain those behaviours which could develop and maintain trust at work, and those which have the opposite effect Briefly describe the stages of an established model of group formation Explain why confidentiality is important in...

23rd Managing Business Relationships (Overcoming Conflict) [Business Scene]

This course is designed for people who are struggling to find the best way to communicate with customers or colleagues, particularly when conflict situations arise or have the potential to do so. What are the course objectives To recognise behavioural and communication differences Understand how our own behaviour affects others Understand the ways in which conflict may develop and can be resolved Observe and react to a variety of situations to minimise and resolv...

20th How to Create a Social Media Campaign - Open to all [Business Scene & Networking Mummies]

Join This Exciting Programme and learn How to Create your Social Media Campaign Success will follow when you attend this workshop on social media marketing! Join This Exciting Programme and learn How to Create your Social Media Campaign Success will follow when you attend this workshop on social media marketing! Social media is a fantastic way to promote events, your business, your services or anything that might be relevant to your followers. The social media revolution offers po...

17th Communicating Effectively [Business Scene]

Front line management, who need to develop their skills in sending and receiving `messages’, to make sure that all lines are communication are clear and understood. What are the course objectives Explain why clear communication is so important Identify exactly what we are trying to achieve Choose the best method of approach Explore the barriers to effective communication Agree an action  checklist for senders and receivers to get their message...

13th Managing your Time Better [Business Scene]

The busy business person, struggling to manage more and more conflicting priorities. Are you a slave to your e-mail? If you are - or even think you might be - The Way Ahead has the answer. "Be prepared to make change! Be creative and find new ways of doing things. Challenge and question your own habits, routines and the way you defend your time when others try to dictate how you should use it." What are the course objectives? Identify where the time goes and ...

7th Customer Service Excellence [Business Scene]

This course is designed for those working in a customer facing role and who need to develop or improve their customer service skills. What are the course objectives? Understand the importance of delivering excellent customer service in today’s market Define excellent customer service and explain why we sometimes fail to get it right?  Be able to differentiate yourself and your organisation by delivering excellent customer service Use techn...

2nd Costing and Pricing [Business Scene]

Wonder why you’re working so hard – yet not making any profit? If you are - or even think you might be in this situation - The Way Ahead, has the answer. “Have a wake-up call, and see where you’re going wrong in pricing up your business products and services. Your trainer, Audrey, comes from a banking background and has also set up and managed her own business for many years - pitfall and all! What are the course objectives? Preparing realistic budgets ...

22nd Introducing the Website for ACPP the Association for Core Process Psychotherapists

At the end of last year we completed a new website for the Association for Core Process Psychotherapists; CPP is a synthesis of Western psychology and Buddhist understanding and works with body, mind and feelings towards a greater sense of our underlying wholeness. The new site has now been live for a couple of months and is being well used by the public and members alike.  It combines information about CPP, training and events, with news and information about the association. It...

21st MagentoGo Development

We are now working on a new Magento Go ecommerce website this month. It is for a gardening products website that is integrating Magento Go with BrightPearl. We've been asked to provide a beautiful new look to the site and create lots of great design elements to make it look more contemporary and increase its appeal to its customers. It's a great project and we're enjoying the process of evolving the new design. When it's finished we'll post a link to show you what ...

20th New Market Research Reports Website from Sector Publishing

SPi Reports offers tens of thousands of business intelligence resources; Market Reports, Insights and Company Profiles from professional research companies from around the world.  The simple, intelligent search functions on the site give fast results and with high quality related content.  Researchers and corporate visitors can use the power of our extensive databases to discover market news and information in a clear, quick ...

13th Redesign for Alacrify Website Unveiled

Today we launched Alacrify's redesigned website for 2012. Our goal is to present a site that is more intuitive to use, even more obvious and simple to understand, and that allows us to explain more about the expertise we offer here at Alacrify. This is the first big milestone in the project, and has involved rebuilding the design structure and visual presentation of the site. We've also included the facility to be more social on the site, and give the option to "like"...

8th Rural-Net Launch Video

Rob Goodwin @ChampagneFilm and his team have just launched the video they made for the launch of Rural-Net.  http://www.filmaker.co.uk/blog/home/51/wsx-rural-net-launch 10 points for anyone who can spot me amongst the great and good of Dorset! [30 points available!] Jon...

8th Changes to Alacrify

This spring we're working on lots of new developments at Alacrify. Following a busy start to the year we're looking for new staff and planning to move offices. We're also in the process of rewriting and developing a new look for our website. You may have already seen our new logo on our Twitter and Facebook. This is the first part of a number of changes we're making to our brand and presentation on the web in 2012. The current look and feel has served us well for t...

2nd Quick Checkout Performance for Online Retail

Getting your "payment funnel" optimised is critical for converting visitors to customers. This means making it as easy as possible for your customers to find what they need and then pay quickly and easily for your goods or services. We've worked extremely hard over the recent weeks to ensure the messaging and performance of clothing moth control website www.mothprevention.com is as clear and easy as possible. Sub-5 Minute Sales Process for Online Retail Recent custom...