Diary for 06-01-2012

Customer Service Excellence [Business Scene]

This course is designed for those who are working in the fornt line to represent their organisation and who need to develop or improve thier customer service skills.

What are the course objectives?

• Describe the importance of being able to deliver excellent customer service in today's marketplace.
• Define what excellent customer service is to your business and explain why we sometimes fail to get it right.
• Use excellent customer service to differentiate yourself and your organisation and to set you apart from your competitiors.
• Use techniques that turn a difficult customer into a satisfied customer.

What's in the course?

• Who are our customers and what do they want from us?
• How will excellent customer service benefit both you and your organisation.
• Creating a differential customer experiance.
• Creating a positive image that tells the customer 'what you can do'
• Developing the confidence needed to deal with difficult customers