Winning and retaining good clients | Business Link

04-11-2010

This event is open to all Bournemouth-based businesses. 

To grow your business you need good sales processes and an ability to win as well as retain profitable clients

What you will learn

Drawing on his own experience of growing a company from £200k turnover in 2007 to a turnover of £4.5 m this year, Mark Pitcher of Concordia Business Improvement will take you through the ten top tips every business owner should know and understand.

Attracting and retaining good clients and people:

Ten Top Tips
1. Know your 5 'W's
2. What is customer service?
3. Feedback
4. Planning
5. Process
6. Staff
7. Do you know where you are?
8. Where are you going?
9. Sales and Marketing
10. Profitability

For more information on these top ten tips and to book your place on this event, please see the link to the booking form to the top right of this page.  Please note this event is only open to Bournemouth-based businesses.  We are running the same event in Blandford on 1st December.  Please email events@businesslinksw.co.uk or telephone 0845 0707 747 for more information.

More details: http://online.businesslink.gov.uk/bdotg/action/eventDescription?site=106&r.lc=en&type=EVENTS&itemId=5001679285

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