Complaints & Appeals Procedures

Whilst we would like to think we get it right all the time, every time, the truth of it is everyone gets it wrong occasionally. We can only improve on our services with valid feedback from you, our customers. If you wish to make a complaint about a service you have received, please submit an email to us at complaints@alacrify.co.uk including as much detail from the issue you have.

If you’re not happy with the initial outcome of your complaint, you can escalate your complaint to a manager by emailing jon@alacrify.co.uk

Please contact us via complaints@alacrify.co.uk for any queries regarding spam or abusive e-mails through your website.

We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days. 

For complaints specific to our handling of domain names & registration, you are also able to make a formal complaint about a registrar to Nominet (the .uk registry) here: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure

Spring Projects for Dorset Website Designers

Our order books are bulging following an amazing amount of enquiries this spring. We're so pleased to be working with such amazing clients and really helping them to make a difference.

Jon Sloper: 10th Mar 2017 17:00:00

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